Remasys were faced with a modern day dilemma. Eaglei — the company’s patented and award winning, enterprise grade monitoring system — was an incredibly rich product below the surface, yet on the surface was aesthetically outdated and didn’t clearly visualise the in-depth and cutting edge information the tool was designed to provide.
Using Eaglei, a unique approach to problem localisation is possible. A business is able to see how their applications are really performing (for example a website or online store) with independent visibility into how their system actually appears on the screen for customers. It offers real-time data on application availability and performance, with video replays and deep network analytics that help pinpoint and predict application issues. Yet, because of its outdated appearance and less than optimal user experience, it wasn’t gaining the traction it deserved.
Customers were growing impatient and wanted a system that was easy to use but offered rich and complex information at their fingertips. The sales team needed a product they could sell, and a product they knew customers loved to use. Due to the complexity of the product, rebuilding it was not a feasible option. The Remasys team were busy doing their day job operating the business, and didn’t have the time to spare or enough industry experience in user centered design.
Remasys needed a solution, and needed it quickly! They turned to Kiandra for a full facelift, delivering a new customer web-based experience, leaving the existing product and back-end untouched.
The Kiandra team worked from the ground up in redeveloping the application, beginning by identifying the typical users of the application, their goals, and the experience they would expect — designing an experience free from the constraints of earlier versions. A true greenfields design.
Along with identifying the users, Kiandra also analysed the way they would use the application. Given the nature of the tool, Eaglei is not an application that users would necessarily have open all day. Users would typically open the application, investigate an alert or check performance, then close it. This usage pattern was factored into the design, to ensure information users needed quickly was surfaced up front, with minimal interaction.
The new, slick, modern user interface comprises of two main powerful features:
The enormous volumes of data beneath the surface are displayed dynamically via a series of interactive charts and graphs. The graphs offer controls that manipulate the data, and are rich with a variety of popovers which display the next level of information the user would expect to see, all without leaving their current view, or even having to click.
Kiandra’s solution has provided Eaglei with powerful data visualisation that has incited rave reviews from Remasys’ existing managed services customers.
As a result of the Kiandra solution, Remasys is now much better positioned to showcase the value and powerful ability of Eaglei to new and potential clients, and as such, has ambitious growth forecasts for the product.
In delivering the solution Kiandra worked collaboratively with Remasys, holding a series of facilitated workshops to capture objectives and help understand the key goals of the project. The team iteratively designed, prototyped, built and tested the solution, refining it until the project goals were met. Remasys considers Kiandra’s team a valuable asset, an extension of their own team. Always available and accessible, nothing is ever too much trouble for the project team.
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