Digital proof of delivery helps Bells Pure Ice handle its busiest season with confidence

Bells Pure Ice is one of Australia's largest ice manufacturers, supplying retailers and businesses nationwide. Every Christmas brings a surge: large pallet deliveries across multiple states, carried by a casual seasonal workforce that turns over from year to year.

Confirming those deliveries meant paper. Drivers collected signatures on dockets, and records worked their way back through the business slowly. As volumes grew, the friction grew with them. Enquiries took time to resolve, customers waited for confirmation, and any replacement system had to be simple enough for a casual delivery driver to use without training or documentation.

Bells Pure Ice had already validated a QR code approach through a proof of concept with Kiandra. Next what they needed was a complete, production-ready system, built and live before the peak began.

Kiandra built a lightweight digital proof-of-delivery (POD) platform with two components: a frictionless mobile experience for delivery drivers, and a secure admin portal for the transport team.

Drivers scan a QR code printed on their delivery docket using their phone camera, no app to download, no setup required. A mobile web page loads with full delivery details. A single tap confirms the delivery, recording a timestamp and GPS location as the official proof of delivery. For the Transport Admin team, a secure admin portal (accessed via the company's existing single sign-on) provides real-time visibility over delivery status. Staff can search, filter, and export records, with POD documents available as individual PDFs or in bulk. When a driver confirms a delivery, an automated email goes to the customer immediately.

The platform runs on .NET and Azure, hosted in the client's own environment, with role-based access and a full testing and production pipeline managed through Azure DevOps.

The platform was delivered on schedule and went live in time for the Christmas season. Since go-live, it has processed more than 10,000 deliveries.

The no-training design worked as intended. Casual drivers with no prior exposure to the system confirmed deliveries using only their phone camera. The transport team gained real-time visibility over delivery status, and customers began receiving automated confirmation emails at the moment of delivery, removing the lag and manual follow-up that the paper process had required.