Kiandra Insights

Understanding the Advantages of Custom Software

Cassie Wallace - Kiandra Head of Software Development
Cassie Wallace
Head of Software Development
May 12, 2022
Cassie Wallace
Head of Software Development
May 12, 2022
Illustration of laptop with tools and cog indicating custom software development

Custom software offers numerous advantages for businesses, especially those with unique needs.  

What's custom software?

Custom software or bespoke software is a tailored software solution designed for your organisation, as opposed to something available off the shelf. Mass-software offerings can't match the unique demands of some users, and custom software fills this gap.

Custom software can be built from scratch or created by modifying certain elements of preexisting systems. Some custom software is designed for specific types of hardware. A good example is operation systems for vehicle computer systems. For organisations looking for uncompromising performance and efficiency, custom software could be the answer.

The advantages of custom software

The benefits of custom software far exceed the fact it needs to be designed for your unique needs. It can be easy to use, flexible and save you time.

Unique needs

Since it's bespoke and fully customised, custom software is matched to your organisation, users, workflows, processes, and any other unique requirements. For example, it can be made fully compatible with your infrastructure, such as other software platforms and hardware. You can have it designed to offer unique customer-facing features that help you deliver superior service efficiently, without extra human input. This means extra value for customers and an edge over competitors.


Since it's designed for your needs, custom software can be more user-friendly. Greater user-friendliness could also mean less training is required, so the adoption stage and future onboarding of new staff members can be more efficient.

Future proof

Custom software could be more adaptable when it comes to future modifications. You can have bespoke software designed to allow room for growth, with all the scalability and flexibility your business strategy needs. If you change hardware, IT infrastructure, and other elements, you might find your custom software can be more easily updated for future needs.

Cost effective

Custom software might be more expensive initially, but in the long run, it could end up being cheaper while delivering more efficiency gains. Out-of-the-box platforms might need extra tweaking as your business grows and your needs change, which means additional development costs. With no ongoing licensing fees or features that go unused, custom could be the better option in terms of cost. Custom software is an investment for the future, not an expense.

Up-to-date technology

With a custom solution, you can be assured of the latest, up-to-date technology. With off-the-shelf software, you're unable to specify the standards and technology features to be incorporated.


Even if you can find off-the-shelf software that seamlessly integrates into your processes, scaling can be an issue. With custom software, you can have it designed to support growth and other strategic goals.

Integration and compatibility

Using a custom solution is the best way to ensure compatibility and integration across your platforms and apps. If your organisation has different tools for various functions and processes, a custom solution could bring it all together to streamline workflows, avoid manual entry.


Popular mass-market solutions might be more vulnerable to malicious attacks. Building your own platform allows you to ensure security features meet the highest standards.

Support and maintenance

Buying a ready-made solution means you'll be reliant on the software vendor for maintenance and support. If they stop supporting that product line, or worse, go out of business, you might need to pay extra to buy another platform.

A world of difference

Custom software can provide your business with a wide variety of benefits, from cost effectiveness to security and competitive edge. With a software solution that's closely matched to your unique requirements, staff members could work more efficiently in every function and at every level of your business. As your business grows, your custom software can grow with your changing needs.

For a discussion about how we can assist with your custom-software needs, contact Kiandra today.

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