Kiandra Insights

Customer service does not begin and end with a smile. Yet, customer loyalty is essential to success. A recent study into brand experience found companies that lead in customer experience outperform laggards by nearly 80%. It's no wonder that companies invest a lot of money in keeping their customers happy.

Digitisation is necessary to stay competitive and achieve success. However, successful digitisation is not just about implementing new technologies, it requires a foundation of a smart digital strategy.

In today's data-driven world, making informed decisions is key to gaining a competitive advantage in any industry. The rise of automated technology has allowed organisations to leverage data, analytics and artificial intelligence (AI) to make better decisions and unlock new opportunities.

The healthcare sector has been transformed by technology in recent years, with software and applications becoming increasingly popular in medical institutions worldwide. This software has revolutionised the industry, offering a range of benefits.

With the rise of cyber-attacks and data breaches, software security has become a crucial component of the software development process.

Climate change is one of the most pressing issues of our time, and businesses are recognising their responsibility to protect the environment. One area where companies can make a significant difference is by reducing their digital carbon footprints.

The ongoing fallout from the COVID-19 pandemic has brought about a lot of economic uncertainty and one significant side effect is an impending recession. However, with this pressure comes an opportunity to leverage digital technology to mitigate the impact of the recession.

Automation has allowed organisations of all sizes and across every industry to increase efficiency, improve accuracy, and free people up from time-consuming tasks. Hyperautomation enables this to happen at warp speed.

There are several ways to define the term ‘digital government’. On face value, it can be thought of as government agencies moving information and services online, but that’s only a small part of it.