The role of the Product Owner in successful software delivery

In custom software projects, the Business User is more than just a stakeholder, they are often the Product Owner. They’re empowered to make decisions about the product on behalf of their entire business, ensuring the delivery team is guided by a single, unified voice.

At Kiandra, we work closely with Product Owners to bridge the gap between their organisation’s needs and our delivery team’s technical expertise. This collaboration is crucial for keeping the project aligned to business goals, managing scope effectively, and ensuring value is delivered.

Why the Product Owner role matters

The Product Owner acts as the central decision-maker for the product. They base their decisions on consultation with both internal subject matter experts (SMEs) and the Kiandra delivery team. This ensures that business priorities, compliance requirements, and technical considerations are all factored into the product’s direction.

Without a clear, empowered Product Owner, software projects risk scope creep, conflicting priorities, and unclear requirements - all of which slow delivery and reduce value.

Key Responsibilities of the Product Owner

A Business User in the Product Owner role typically:

• Reviews and grooms the backlog regularly, refining scope as the project progresses
• ‍Identifies new work for the delivery team when applicable (particularly in variable-scope projects)‍
• Defines product features and assists in developing user stories, including gathering SME input and filtering requestS
• ‍Builds consensus within their organisation, so the delivery team hears a unified direction
• ‍Prioritises the backlog and selects work for upcoming sprints or iterations
• ‍Plans the release schedule in collaboration with the delivery team
• ‍Manages business benefits by defining and tracking the expected value from delivered work
• ‍Approves user stories and acceptance criteria to ensure they reflect business requirements
• ‍Attends key meetings, planning sessions, showcases, and retrospectives and confirms acceptance of work promptly
• ‍Coordinates change management activities within their organisation
• ‍Leads user acceptance testing (UAT) and ensures it’s completed on time.

How Product Owners drive project success

When the Product Owner is active and engaged, the delivery team can work with clarity and confidence. Priorities are clear, requirements are validated quickly, and decisions are made without bottlenecks. This not only accelerates delivery but also ensures that the final product delivers the maximum business value.

At Kiandra, our most successful projects are those where the Product Owner fully embraces the role, balancing stakeholder input, managing scope, and collaborating closely with our team to guide the product from idea to delivery.