Kiandra Insights

What is robotic process automation (RPA)

Cassie Wallace - Kiandra Head of Software Development
Cassie Wallace
Head of Software Development
June 14, 2022
Cassie Wallace
Head of Software Development
June 14, 2022
Illustration of a multi-faceted process being managed by robots

Robotic process automation (RPA) uses technologies to replicate repeatable activities usually performed by humans. It refers to software that can be easily programmed to do basic, repetitive tasks across applications.

RPA tools can mimic back-office, high volume tasks. Some common examples of this would be data entry, data extraction, and invoice processing.

What is RPA?

RPA is often mixed in the classification of artificial intelligence (AI) however it's at the lower end of the 'intelligence' scale. RPA does tasks in a repeatable rules based environment – think: if this, then that.

For example, if a particular email address gets an email with a PDF attached, then the PDF is automatically attached to the client account (based on email address) in the CRM and an email is sent to the account owner. That’s RPA.

To be AI, there needs to be some thinking or learning by the tool to make decisions.

For example, if a particular email address gets an email with either text or a PDF, then scans the document for specific attributes, then populates the correct client account with the updated data, then identifies where the client is in a cycle and then triggers the next action (such as issuing an invoice if all those conditions are met). This example is known as Intelligent Automation (IA).

IA is a combination of RPA and AI – it takes the ‘doing’ from RPA and combines it with ‘learning’ from machine learning and ‘thinking’ from AI to allow the expansion of automation capabilities and opportunities. And it is transforming industries such as finance.

In any case, RPA can save you time, money, reduce errors, improve customer response times and make your people happier by removing repetitive processes.

Need help adopting RPA for your organisation? Contact us today to make your working life easier.

Share article

More insights

An abstract illustration of a young woman testing software on her laptop

Performance testing is a commitment to excellence

Farzin Karthik

At Kiandra, we recognise and acknowledge the pivotal role of performance testing in achieving this fine balance. In this blog, we will unravel what performance testing truly means at Kiandra and why it's a cornerstone of our development philosophy.

Read more
OutSystems Premier Partner badge sits on a dark blue background

Kiandra becomes first Premier OutSystems partner in the ANZ region

Meghan Lodwick

Kiandra are proud to announce that it has attained the status of Premier OutSystems Partner – the most important partnership status from the world’s leading enterprise low-code platform.

Read more
Wreath surrounds the text "OutSystems Partner of the Year 2022"

OutSystems Top Partner ANZ for 2022

Meghan Lodwick

Kiandra has received the OutSystems Partner of the Year Award for the entire Australia New Zealand region. The custom software solutions provider was recognised at the ‘Top Partner of Australia and New Zealand’.

Read more

Let’s discuss your next project

Whether you’re curious about custom software or have a specific problem to solve – we’re here to answer your questions. Fill in the following form, and we’ll be in touch soon.


Would you like to receive an occasional email showcasing the latest insights, articles and news from our team of software experts?

Thanks for reaching out! One of our software experts will be in
touch soon to help you with your enquiry
Oops! Something went wrong while submitting the form.

This website uses cookies to improve your experience. By browsing our website you consent to the use of cookies as detailed in our Privacy Policy