What does this mean for NDIS service providers? It means they’ll need to come along the journey and ensure the way they engage with NDIS participants is up to scratch. So, when considering how providers engage with participants, there are a few important considerations which are increasingly important to participants. Here are four key things participants are looking for, and how technology can enable better self-management for care providers.
Choice is a key benefit of self-management, but it’s not without its risks. While participants can choose whether they use NDIS approved suppliers they can also use suppliers not part of the scheme. This has its own challenges – non-NDIS providers are free to charge their own rates outside of the NDIS guidelines. Which is ok, but means the participant needs to be very informed around their choices to ensure they are getting value for their investment.
Technology platforms which connect approved providers and participants can alleviate many of these issues. Industry leaders such as Moira and Mable, provide a selection of pre-approved providers to choose from who operate within NDIS guidelines. For self-managed participants, this gives them access to the choice they need, with reduced effort and increased confidence.
Selecting and managing providers inside and beyond the NDIS scheme gives less control over the price a participant will pay for services. Which is where technology can come into play.
Technology platforms which connect providers, plan managers, and participants provide a transparent and structured environment of agreed rates, fees and other charges. Typically, an NDIS approved service provider will offer pricing within NDIS guidelines, so having this visibility enables a self-managed participant to make decisions in the context of a clear view of their overall budget.
The flow on effects of technology enabling budget control are real-time visibility down to the last dollar on a participants budget. A sound technology platform like Moira, provides participants with a single dashboard view of spend, remaining budget, upcoming appointments and general tracking against their plan.
One of the pitfalls of self-management is cashflow, not for the provider but for the participant. If a participant chooses to self-manage on their own, they’ll need to carefully manage their budget as they’ll need to pay for suppliers themselves first, before receiving a reimbursement from the NDIS after the service is completed and reimbursement submitted.
Technology platforms enable safe and secure payment environments by handling all of the transactions themselves, acting as the intermediary between the NDIS and the participant. For participants, this means they no longer have to manage their own personal cash flow and wait for reimbursements, and for the service providers, they’ll receive prompt payment.
If you've found this info handy, you can download a PDF copy below.
Modernising legacy systems is one of the most critical and complex challenges facing today’s IT leaders. Whether you're in government, finance, or education, the pressure to replace ageing infrastructure with agile, user-friendly, cloud-based platforms is real.
Choosing a software development partner has always been a critical decision but when AI enters the mix, the stakes get even higher. You’re not just hiring a team to write code. You’re trusting them to help you navigate emerging technologies, manage risk, and deliver long-term value with tools that are still evolving.
Legacy systems are becoming increasingly costly to maintain and dangerously slow to adapt. As customer expectations grow and compliance requirements shift, traditional software development methods can’t keep up. AI-assisted development offers a new path forward, accelerating modernisation without compromising quality.
Whether you’re curious about custom software or have a specific problem to solve – we’re here to answer your questions. Fill in the following form, and we’ll be in touch soon.