Kiandra Insights

Fundamentals of a successful digital strategy

Meghan Lodwick, PR & Communications Manager
Meghan Lodwick
PR & Communications Manager
May 30, 2023
Meghan Lodwick
PR & Communications Manager
May 30, 2023
Abstract illustration of people using digital devices against a busy background.

Digitisation is necessary to stay competitive and achieve success. However, successful digitisation is not just about implementing new technologies, it requires a foundation of a smart digital strategy.  

A smart digital strategy is about making wise investment choices, maximising competitive advantage, growth, profit, and value. It involves considering both digitalisation of business processes and business model innovation. Let’s explore the fundamental elements of a successful digital strategy.

Digitisation vs digital strategy

According to Gartner, digitalisation is the use of digital technologies to change a business model and provide new revenue and value-producing opportunities – it is the process of moving to a digital business. When it comes to digital strategy, however, it’s important to consider both digitalisation of both business processes and business model innovation.

Although digital strategy usually focuses on technology, it should also cover practical implementation issues of managing data and resources to manage the change when introducing technology. That’s why digital strategy often involves reviewing a digitisation or transformation.

Accountability is key

When it comes to digital strategy, accountability is vital. Everyone involved in the project must know their role and be accountable for their actions. This means clearly defining the roles of everyone involved, especially leadership and management roles. It is also important to have a contingency plan in place in case something does not go according to plan.

Define your audience

There is no one-size-fits-all approach to digital strategy. Before implementing any changes, it is essential to identify your target audience, understand their needs, and cater to their requirements. This information should be used to develop a tailored, customer-centric approach to doing business.

Set your calls to action

A significant part of any digital strategy is the calls to action that are used to engage customers and drive conversions. These calls to action must be well-defined and impactful, so customers know what to do next. It is also essential to ensure that these calls to action are consistent across all digital assets, such as website, social media, and emails.

Decide the purpose and execution

Before implementing any digital strategy, it is crucial to decide the purpose and execution of the changes. This means identifying the primary goals of the project, timelines for each stage, available budgets, and the returns on investment expected. By doing this, businesses can ensure that they are not only achieving their current goals but are also setting themselves up for long-term success.

Measure to demonstrate value

Finally, one of the most critical aspects of any digital strategy is measuring the value and effectiveness of the changes. By tracking the success of the strategy, businesses can make adjustments to improve ROI, conversions, and customer satisfaction. To do this, it is important to establish performance indicators, set up tracking, and use data analysis to gain insights into customer behaviour.

Digitisation is not the future, it’s right now, and a successful digital strategy is a vital component of any business looking to remain competitive and achieve sustained growth. By following the fundamental elements of digital strategy, businesses can identify their target audience, define calls to action, determine purpose and execution, and measure value. By doing this, they can ensure a customer-centric approach, maximise ROI and deliver long-term value.

Learn more about how to future-proof your organisation with a custom software solution, contact us today.

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