The Medical Accounts Assessment System (MAAS) had been in place since 1998, handling the invoicing and payment verification for fee-for-service doctors across WA public hospitals. But with the system’s hosting platform scheduled for decommissioning by the federal government – and no extension possible – WA Health was facing a firm shutdown deadline.
A new system had to be built. Fast.
And it wasn’t just a rebuild. The new solution needed to support every existing function, meet strict government audit and compliance requirements, integrate with both Oracle Fusion (for payments) and WebPAS (for patient administration), and deliver an improved user experience for medical staff and administrators alike.
This was more than just a software project. It was a business-critical transformation under extreme time constraints, in a highly regulated environment.
Previous estimates suggested a traditional development approach would take 12 months or more – longer than the window WA Health had. That’s when they turned to Kiandra.
Kiandra proposed something different: a powerful, custom-built solution using OutSystems low-code technology to enable rapid delivery without sacrificing on auditability, integration or performance.
In many ways, low-code was the key enabler of this project’s success.
Platforms like OutSystems accelerate delivery by allowing development teams to assemble and customise complex applications through a secure, scalable visual interface. But make no mistake - low-code doesn’t mean low-function. In fact, it’s increasingly the go-to solution for regulated industries needing both speed and rigour.
For WA Health, this meant:
And importantly, it allowed the project to go live on time – without cutting corners.
The new MAAS platform delivered far more than a quick fix.
It included:
In the words of WA Health CIO Holger Kaufmann, “Low-code technology has enabled us to respond quickly to the required change and puts HSS at the forefront of application innovation.”
Government and enterprise organisations often assume that speed and compliance are at odds. The WA Health project proved otherwise.
With the right partner, low-code platforms can dramatically shorten delivery timelines, while meeting or exceeding the standards required for regulated environments.
At Kiandra, we specialise in just this kind of work: critical projects, complex requirements, tight deadlines. We combine 30+ years of experience with the latest acceleration technologies to deliver software you can rely on.
See the full case study and learn how Kiandra helped WA Health deliver a better billing system in less than half the time: view the case study
Kiandra has been awarded the OutSystems Growth Partner of the Year 2025 for the Asia-Pacific region. This award celebrates our growth in new clients across the region and Kiandra’s ability to deliver high-impact solutions using the OutSystems low-code platform.
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