The client was struggling to move the project forward due to a raft of issues. But the single biggest hurdle they faced was engaging their people.
You see, John the 25-year veteran was a little tired of repeated attempts at changing the way he worked. They’d failed over and over again. So, he needed a little more convincing that this time the effort was worth it.
And that was just John.
Across the client’s business there were dozens of stakeholders with a vested interest. So, during discovery and through the project lifecycle we made a lot of small adjustments to how we worked with the business, to get the insights we needed and build project momentum. Here’s how we did it.
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At the end of the day, a successful project relies on more than the subject matter expertise of the client and the technical skills of a partner. Successful projects break down traditional barriers of the client and partner relationships to work as a single unit — creating complete transparency, sharing of knowledge and enabling honest conversations. The ability to foster such a way of working is the minimum any delivery partner should bring to the table in your next project.
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You know what chaos looks like – disjointed systems, endless manual data entry, staff wasting hours updating spreadsheets while shipments sit idle, and customers left waiting, wondering, chasing updates again and again.
Kiandra is proud to announce that Cassandra Wallace, Head of Software Engineering, has been named a winner in the 2025 ARN Women in ICT Awards (WIICTA), taking out top honours in the Shining Star category.
When the WA Health system needed to replace a 25-year-old platform used to manage and process payments for more than 1,000 contracted medical professionals, the pressure was on.
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