The client was struggling to move the project forward due to a raft of issues. But the single biggest hurdle they faced was engaging their people.
You see, John the 25-year veteran was a little tired of repeated attempts at changing the way he worked. They’d failed over and over again. So, he needed a little more convincing that this time the effort was worth it.
And that was just John.
Across the client’s business there were dozens of stakeholders with a vested interest. So, during discovery and through the project lifecycle we made a lot of small adjustments to how we worked with the business, to get the insights we needed and build project momentum. Here’s how we did it.
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At the end of the day, a successful project relies on more than the subject matter expertise of the client and the technical skills of a partner. Successful projects break down traditional barriers of the client and partner relationships to work as a single unit — creating complete transparency, sharing of knowledge and enabling honest conversations. The ability to foster such a way of working is the minimum any delivery partner should bring to the table in your next project.
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