System complexity & age

• Our core system is more than 5 years old
• We rely on a system built in .NET, Java, or another legacy framework
• Documentation is incomplete or outdated
• Original developers are no longer available

Knowledge gaps

• We aren’t confident we understand how all parts of the system work
• Small changes often have unintended consequences
• We have to reverse-engineer parts of the code to make updates

Integration & infrastructure

• The system is hard to integrate with modern platforms
• We still rely on SOAP or other legacy APIs
• Our system isn't cloud-native or scalable
• Our system requires workarounds to access from mobile or remote devices

Operational risks

• We have single points of failure (i.e. one person who knows how it works)
• Security or compliance issues have been flagged
• Performance is degrading under current load
• There’s a risk of vendor or platform end-of-life

User & business experience

• The UI is outdated or not responsive
• Users have requested features we can't easily deliver
• Training new staff on the system is difficult
• The system doesn’t support new business models or products

Organisational readiness

• We have buy-in to modernise in the next 12 months
• We’re open to low-code platforms or AI-assisted development
• We want to move fast, but without cutting corners
• We’re open to exploring AI use cases (e.g. document analysis, smart workflows)