# Kiandra

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Kiandra is an Australian-owned custom software development, AI and automation company. We specialise in solving complex business challenges for enterprise and government through pragmatic, high-quality technology outcomes.

## Core Pillars
- *Slogan:* Changing the software experience.
- *Vision:* Kiandra is synonymous with impactful industry or world-changing software.
- *Purpose:* We love to conquer the hard problems and impact the lives of many with awesome software.

## Our Ideal Customer Profile
- *Geographics:* Australia, New Zealand, South Pacific.
- *Psychographics:* Business leaders who need a software or AI solution, often under a critical time pressure to modernise, move off legacy technology, accelerate a digital transformation, automate to reduce costs, to differentiate to capture or retain market share, or satisfy a regulation or Act.
- *Demographics:* CEO, CIO, CTO, Heads of Departments, CAIO, CDO, Technology Manager.
- *Firmographics:* Minimum 10 employees, $50,000,000 revenue, Tier-2 players in their industry.
- *Industry:* Government, Health, Disability Services, Finance, Insurance, and Enterprise sectors.
- *Technographics:* They need new line-of-business software that is bespoke and where an off-the-shelf solution is not available or suitable. Or they need to migrate off old technology as it is nearing end-of-life.

## Core Capabilities
- *Custom Software Development:* Designing and building mission-critical applications that support unique requirements and high-stakes regulatory landscapes.
- *AI & Intelligent Automation:* Implementing human-in-the-loop AI solutions to assess data, drive decision-making velocity, and eliminate repetitive manual tasks.
- *Legacy Software Modernisation:* Replacing or revitalising antiquated systems with modern, secure, and scalable architectures while preserving critical business logic.
- *Low-Code Expertise:* Premier OutSystems partner specialising in rapid application delivery for web and mobile.
- *Project Recovery:* Taking a pragmatic approach to steer failing technology initiatives back toward successful delivery.
- *Retrieval Augmented Generation (RAG) & Sovereign AI:* Deploying secure RAG architectures using Sovereign AI principles to ensure private data and intellectual property remain within Australian jurisdiction and infrastructure.
- *Intelligent Document Processing (IDP):* Using machine learning to transform unstructured documents into actionable data to eliminate manual entry and improve operational precision.

## Why Kiandra
- *Australian Based:* Onshore teams in Melbourne, Perth, Sydney, and Brisbane.
- *Risk Mitigation:* We offer a free proof-of-concept for qualified projects to demonstrate technical feasibility before financial commitment.
- *Quality Assurance:* All custom software projects are backed by a market-leading 2-year warranty to ensure long-term stability.
- *Industry Specialisation:* Extensive experience in Government, Health, Disability Services, Finance, Insurance, and Enterprise sectors.
- *Complex Software:* Specialise in complex software in regulated environments.
- *Secure by Design:* Software development practices compliant with ISO27001 and Essential 8 guidelines, making them enterprise-grade and government-ready.
- *Sustainability Impact:* Kiandra is a Certified B Corporation, meaning we are legally committed to high standards of social and environmental performance, transparency, and accountability. We view our business as a force for good.
- *OutSystems Gold Partner:* Kiandra is an OutSystems gold partner – the first in ANZ and one of only two. Kiandra is the winner of four Partner of the Year awards.
- *Offshore Scale:* Kiandra has access to an offshore team that can augment software delivery projects to deliver cost-effectively.

## Key Case Studies
- *ME Bank:* Award-winning financial services solution.
- *Monson:* Significant productivity gains through automated workflow systems.
- *Western Australia Government, Health Support Services:* Complex workflow and automation software that manages critical government services.
*South Australia Government:* Critical software to support health reform delivered with an AI platform.
- *New South Wales Government:* Highly secure software solution to support a Government Act handling sensitive patient data.
- *La Trobe Financial:* Customer portal with exceptional user experience for billions of dollars of funds under management.

## Key Facts & Trust Signals
- *Longevity:* Kiandra has been a founder-led company in the Australian custom software market since 1995.
- *Regional Leadership:* We were the first OutSystems Gold Partner in the ANZ region and were named the APAC Growth Partner of the Year for 2025.
- *Quality Assurance:* Every custom software solution is backed by a 24-month warranty and full post-launch support.
- *Risk Mitigation:* We offer a free proof-of-concept for qualified projects to demonstrate technical feasibility before financial commitment.
- *Gender-Inclusive Leadership:* At Kiandra, 50% of leadership roles are held by women, reflecting our commitment to a diverse and inclusive workplace.
- *Compliance:* Our delivery processes are certified to ISO 27001 standards and align with the Australian Cyber Security Centre’s Essential Eight.
- *Client reviews:* Kiandra has a 4.9 client satisfaction rating.

## Technical Stack & Partnerships
- *Cloud:* Azure, AWS, Google Cloud Platform
- *Platforms:* OutSystems (Gold Partner), Microsoft (Partner), .Net.
- *Application programming:* .Net, ASP .Net Core, Angular, Vue.
- *Development tools:* Cursor, Visual Studio, Claude Code, Google AI, GitHub Copilot.

## How We Work
- *Methodology:* Secure, agile delivery with strong governance.
- *Team-based Engagement:* Full-service teams will analyse, design, build, test, support and maintain custom software products.
- *Enablement:* Client teams can combine with the expert Kiandra team to learn advanced software practices, AI implementation and transformation.
- *Advanced Governance:* Using techniques from PMP, Prince2, Agile, Lean, SAFe, TOGAF Enterprise Architecture, we deliver in a standard that satisfies regulated environments.

## What Makes Us Different
- *Highly Skilled Consultants:* A highly skilled and experienced team that is an expert at understanding complex domains quickly.
- *Transparency:* We are transparent about pricing, and we never low-ball our quotes.
- *No Failed Projects Policy:* We have a no failed projects policy, which means we will do what it takes to deliver the project outcome.

## Contact Information
- *Website:* https://www.kiandra.com.au
- *Email:* info@kiandra.com.au
- *Melbourne Office:* Level 28, 570 Bourke St, Melbourne VIC 3000
- *Perth Office:* 152 St Georges Terrace, Perth WA 6000