MOIRA provides support for people living with disability, young people experiencing homelessness or other forms of disadvantage, and their families and carers. Across its wide range of services, MOIRA always responds with experience, flexibility and care.
MOIRA works closely with State and Commonwealth government departments, local councils, service providers and the NDIS, always ensuring its own culture of client, community and family-centred programs drives the agenda. This means MOIRA responds to individual needs by working with people creatively and constructively. People’s aspirations and life goals inspire all the work MOIRA does.
MOIRA provides a diverse range of services, from intensive direct support for individuals, to heavily transaction-based financial services. Recently, one of its newer service offerings involved a largely manual and complex business process in which MOIRA was the coordinator of frequent interactions between multiple parties, tracking communications, approvals and actions. The process had multiple touch points and variations of activity flows. It was extremely time consuming and unsustainable given MOIRA’s anticipated growth in this area.
MOIRA recognised the need to automate its processes, providing a ‘single source of truth’ and a consistent approach to drive greater efficiency, accuracy and insights.
MOIRA needed a solution, and needed it quickly, so they turned to Kiandra to tackle the challenge.